Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, email address, postal address, telephone number, and project details, that you voluntarily give to us when you request a quote, schedule a consultation, fill out a contact form, or otherwise communicate with us.

Project & Property Data

Information about your property including address, project scope, photographs of your home or project site, budget range, and scheduling preferences that you provide during the estimation and consultation process.

Derivative Data

Information our servers automatically collect when you access the site, such as your IP address, browser type, unique device identification number, mobile device's operating system, the content and information you access, and the dates and times you visit the site.

Data from Cookies

Our website may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the site and improve your experience. When you access the site, your personal information is not retrieved through the use of cookies. However, we do use cookies to remember your preferences and to analyze how the site is used.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

• Process and prepare your project estimate and quotation
• Schedule consultations, site visits, and project timelines
• Send you quotes, proposals, invoices, and project updates
• Respond to your comments, questions, and customer service requests
• Send you technical notices, updates, security alerts, and support messages
• Communicate with you about products, services, and promotions
• Monitor and analyze usage and trends to improve your experience
• Notify you of updates to our services or changes to our policies
• Process payments and manage your account
• Compile project photographs for our portfolio and marketing materials
• Comply with our legal and regulatory obligations

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including: payment processing, customer service, email delivery, hosting services, customer relationship management (CRM), and business analytics. These third parties may have access to your personal information only to perform these services on our behalf.

Subcontractors & Suppliers

As a general contractor, we may share your project details, including property address and scope of work, with licensed subcontractors and material suppliers necessary to complete your renovation project. This may include electricians, plumbers, framers, and other skilled trades.

Marketing Partners

We may share information with marketing and advertising partners to measure the effectiveness of our advertising campaigns and to better target our services to potential clients.

4. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the site to help customize the site and improve your experience. When you access the site, your personal information is not retrieved through the use of cookies. We use cookies to remember your preferences, to analyze how the site is used, and to serve relevant advertising.

Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could adversely affect the availability and functionality of the site. You can manage cookies in your browser settings. We do not use cookies to collect personally identifiable information without your consent.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. We use this information to improve our website and your experience. Google Analytics does not collect personally identifiable information.

5. Third-Party Websites

The site may contain links to third-party websites and applications. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any third-party sites you visit. We do not endorse and are not responsible for the content, privacy policies, or practices of third-party websites or services.

6. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

We limit access to your personal information to employees, contractors, and service providers who need access to perform their assigned functions. All such individuals and entities are subject to confidentiality obligations.

7. Data Retention

We retain information we collect from you for as long as necessary to provide the services you have requested, to comply with our legal obligations, resolve disputes, and enforce our agreements. For active clients, we retain project records, including contracts, photographs, and correspondence, for a minimum of seven (7) years to comply with contractor licensing and warranty requirements in the State of Oklahoma.

For prospective clients who request a quote but do not proceed with a project, we retain your contact information and project details for up to two (2) years for follow-up purposes, after which it is securely deleted or anonymized.

8. Your Privacy Rights

You have certain rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt-Out: You may opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or contacting us directly.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in Section 10 below.

9. Children's Privacy

We do not knowingly collect information from children under 18 years of age. If we learn we have collected information from a child under 18, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 18, please contact us.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the "Last Updated" date at the top. We encourage you to review this privacy policy frequently to stay informed about how we collect and use your information.

11. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Renovate Stillwater

Email: info@renovatestillwater.com

Phone: 405-937-1944

Location: Stillwater, OK

Instagram: @renovate.stillwater

Facebook: /renovatestillwater